Acceptable Use Policy
- 12 Jan 2015 13:31
This Acceptable Use Policy describes actions that Multitel LLC. ("Multitel") prohibits when You use its website and/or services (the "Services"). The terms "you," "your," and "yours" refer to the customer. The Acceptable Use Policy is governed by our Terms of Service. Our Terms of Service take precedence over any conflicting Acceptable Use Policy provision. BY USING MULTITEL SERVICES AND THE MULTITEL WEBSITE, YOU CONSENT TO THE TERMS AND CONDITIONS OF THIS ACCEPTABLE USE POLICY. IF YOU DO NOT AGREE TO THIS ACCEPTABLE USE POLICY PLEASE DO NOT USE THE WEBSITE AND/OR SERVICES.
Multitel may in its sole discretion determine whether You are in violation of this Acceptable Use Policy. The Services may be used only for lawful purposes and may not be used for any illegal activities. Using the Services in an illegal, abusive or any other manner that interferes with or diminishes others' use of the Services is prohibited.
The following list gives examples of illegal, abusive, interfering or otherwise unacceptable or inappropriate behavior while using the Services. This list is provided by way of example and shall not be considered exhaustive.
- - Adversely impacting the availability, reliability, or stability of Multitel's Services.
- - Launching or facilitating, whether intentionally or unintentionally, a denial of service attack on any of Multitel's Services.
- - Attempting to bypass or break any security mechanism on any of the Services or using the Services in any other manner that poses a security or service risk to Multitel, to any user of our Services, or to any of our or their respective customers.
- - Testing or reverse-engineering the Services in order to find limitations, vulnerabilities or evade filtering capabilities.
- - Using the Services in any manner that may subject Multitel or any third party to liability, damages or danger.
- - Using the Services in any manner that violates any applicable third party policies or requirements that Multitel has communicated to the customer.
- - Using the Services in any manner that violates any applicable industry standards, third party policies or requirements that MultiTEL may communicate to its users, including without limitation, all of the applicable guidelines published by the CTIA, the Mobile Marketing Association or any other accepted industry associations, carrier guidelines or other industry standards.
- - Using the Services in connection with any unsolicited or harassing messages (commercial or otherwise) including but not limited to unsolicited or unwanted phone calls SMS or text messages, voice mail, or faxes (please note that using as CallerID numbers that have been purchased from MultiTEL - even if calls originate via alternate carriers - in connection with unsolicited or harassing messages constitutes a breach of the Acceptable Use Policy)
- - Engaging in any unsolicited advertising, marketing or other activities, including, without limitation, any activities that violate anti-spam laws and regulations including, but not limited to, the CAN SPAM Act of 2003, the Telephone Consumer Protection Act, and the Do-Not-Call Implementation Act.
- - Violating or facilitating the violation of any local or foreign law, including laws regarding the transmission of data or software.
- - Taking any action to encourage or promote any activity prohibited under this Acceptable Use Policy.
- - Transmitting any material that is libelous, defamatory, discriminatory or otherwise malicious or harmful to any person or entity.
- - Creating a false identity or forged email address or header, or phone number, or otherwise attempting to mislead others as to the identity of the sender or the origin of a message or phone call.
- - Creating or using any automated means to manipulate or use our service in a manner considered to be abusive (example: creating scripts to perform CNAM dips for the purpose of storing the results in customer's own databases)
MultiTEL may also determine that abnormal, unreasonable or impermissible usage is occurring, and may take appropriate steps described below even if the number of minutes used is not excessive, when a customer's calling patterns reflect excessive:
- - unique numbers called;
- - call lengths;
- - frequency of call forwarding/transferring;
- - conference calling;
- - short duration calls;
- - number of calls made during a month;
- - number of calls made to a conference calling service during a month;
- - calls made during business hours;
- - number of calls terminated and re-initiated consecutively, which, in the aggregate, result in excessive call lengths during a specific time frame; or
- other calling patterns indicative of an attempt to evade enforcement of this Reasonable Use Policy
Steps that will be taken if this Acceptable Use Policy is breached:
- - immediate account or service suspension (without prior notice)
- - notification of government enforcement agencies (where deemed necessary)
- - we will be recovering any monetary damages from you(be it fees assoiated with service or fines imposed by third parties or any other amounts owed to us) via any means available to us, including charging payment methods which you may have used on our website or providing your account details to a colletion agency.
Updated June 2017