MultiTEL

MultiTEL support

Help when you need it

Work with Sophia, your AI assistant, at any time. For help from our team, open an account support ticket or send an enquiry.

Open the customer portalOpen a support ticket

Start with the help you need

AI assistance · 24/7

Ask Sophia

Sign in to the customer portal and select Sophia. Describe what you want to set up or the problem you are trying to solve.

  • Understand API requests and service configuration.
  • Plan a PBX or prepare number-routing changes.
  • Investigate call and message failures using account diagnostics.
  • Arrange a voice or SMS test when it is needed.
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Human support

Get help with your account

Included account support covers account and product questions through the ticket system.

Monday–Friday, 8 AM–4 PM Eastern Time
Detroit local time, including daylight saving time.

You can submit a ticket at any time. These are our staffed hours; they are not a guaranteed response time.

Open an account support ticket →

Before you have an account

Ask us a question

Use our contact form for service questions, sales enquiries or help reaching the right team. Include your intended use and the services or countries you need.

Our team reviews enquiries during the staffed hours shown here.

Send an enquiry →

Sophia works within your account permissions. Review proposed changes and save or confirm them when requested. Voice and SMS tests require a separate confirmation and incur normal usage charges. AI usage and service charges depend on your account terms.

Make your next message useful

For a problem with a service

  • The affected number, service or request reference.
  • What you expected and what happened instead.
  • The date and time of the problem, including time zone.
  • A relevant error message or a screenshot with sensitive details removed.

Keep passwords, API keys, payment details and other account secrets out of messages.

For setup or integration

Tell us the result you need, your current setup and what you have already tried. Sophia can help prepare a configuration; planned human-led implementation is a separate service.

Browse setup guidesView paid assistance