Ask Sophia to explain services, prepare changes, investigate failures and arrange confirmed tests.

Registered A2P sending for Developer & Automation, Business and Provider accounts.

Look up CNAM names, LRNs and number-related switch information.

Plan equipment space, power, connectivity and remote hands in southeast Michigan.

Choose the conferencing service that fits your participants and devices.

Discuss the CRM and calling workflow you want to connect.

Manage domain mailboxes, aliases, forwarding, migration and branded webmail.

Provision the correct address and service for supported North American or European numbers.

Choose an everyday cellular line or a destination-specific data package.

Connect staff on supported desk phones and mobile softphones.

Guide callers to a department or the person they need.

Choose a number and review its rental, usage, channels and registration requirements.

Approved subscriber conversations from an authenticated device; no customer messaging API.

Move eligible numbers while coordinating documents and the transfer date.

Configure supported phones using the relevant device setup guide.

Distribute calls across a team or wait for an available agent.

Configure recording and its storage workflow for the calls you need to retain.

Integrate approved number, voice, messaging and billing capabilities.

Route calls by business hours, choices and fallback destinations.

Connect compatible SIP phones and applications. Codec support depends on the route and device.

Connect supported Teams calling to your phone service.

Read transcripts of voicemail messages with the appropriate service configuration.

Handle another caller or transfer a conversation to the appropriate extension.

Discuss a memorable number or pattern and check available inventory.

Collect messages and deliver them by email.

Offer supported PBX, email and other services with agreed branding and responsibilities.

Find the feature you came for

Find the right setup for your needs

Use the customer portal to manage your account, and the documentation to configure services and integrate approved APIs.

Build and manage your services

Business phone systems and approved organizational messaging.

Businesses

Production APIs for verified individuals using personal applications, household automations or AI agents. All API-originated SMS/MMS is A2P.

Developer & Automation

Calling and approved conversational messaging from an authenticated subscriber device, with individual identity verification and no messaging API access.

Individuals & families

Number, voice, messaging and API services subject to provider onboarding.

Communications providers

Services around your needs

Start with the service, then confirm the setup

Sophia assists {aiAvailability} with service questions, configuration and diagnostics. Our human support team is available Monday–Friday, {startTime}–{endTime} Detroit local time.

Help from people and AI

Communications for people, teams and platforms

Browse country guides and published rates, then confirm the number types and capabilities available for your account.

Find number and messaging options

Our locations

Plan your next connection

Tell us the locations, connectivity and service options your deployment needs. We’ll help you confirm the appropriate setup.

Talk through your network requirements

Our global network

Example: ten extensions and one US local number

Compare the responsibilities behind a phone system

Choose the information your workflow needs

Rate centers and LATAs

Get help or return to the MultiTEL website.

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Find rate-center and LATA information in the customer portal or discuss number-data requirements with the MultiTEL team.

Rate centers and LATAs | MultiTEL

Find MultiTEL services, support and documentation.

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