Includes migration, support, phone numbers, all features, calling to US and CA at $0.0095/minute
Equipment costs range in the $1000s
Service prices vary based on capacity and service provider
No capital expenditure beyond the phones themselves
Low monthly fees
Requires considerable upfront capital investment in equipment and software, technicians and wiring
No charge for maintenance, upgrades or licenses
Very low costs for calling US , Canada ($0.0095/minute) and worldwide
Requires ongoing maintenance, upgrades and
license costs
Local and long distance calls incur telco charges
Hosted in enterprise-grade datacenters 24/7/365 infrastructure monitoring
Build with best-of-breed components
Connected by top-tier providers
Multiple Geographically diverse datacenters ensure business continuity
Reliability is limited by the capabilities of your IT resources
Reliability is also limited by the response time of your
IT resources, technicians, and telco
Free migration
We port all of your numbers
We help you set up your users
We configure your phones
Vendor charges for migration and onboarding as part of installation and integration costs.
Phones answered in less than 60 seconds
Emails answered in less than 1 hour
Your IT staff manages the equipment
Support is limited by the response time of your IT resources, technicians, and telco
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Depend on vendor capabilities
Include Find Me/Follow Me
Include voicemail-to-mail
Depend on vendor capabilities
Comes with Multitel's Web based conferencing and collaboration
Host up to 50 scheduled callers
Connect 20 callers without reservations
No dedicated line required
Must purchase separate software and/or hardware
Every account can use Fax to Email and Web to Fax for no additional costs
Must purchase web faxing service separetely
Online control panel simplifies moves, adds, changes, and other admin tasks
Mobile & remote management is no different than on-site
Often requires multiple interfaces to manage across suite of capabilities
Online admin capabilities will vary by provider
Online control panel offers full control, down to individual users and services
Scaling is simple
Charged for as part of a maintenance contract with PBX vendor
Requires technician and IT expertise for significant scaling as well as adding new departments or sites
No wiring necessary—just add a new user and plug in a new phone
May require additional switching hardware, gateways and other equipment
