HELP CENTER
Support Options
To get started, create an account or login to your existing account. If you need any assistance in getting setup please check out our documentation on creating an account or e-mail us using the contact forms.
Support is provided Monday through Friday 8:00AM to 5:00PM EST excluding certain holidays on a best effort response basis. For all the Hosted products, we require direct SSH access to be able to provide a resolution on the support requests. For all API questions, DID purchases, integration issues, etc - we only require your complete cooperation and a cup of coffee :) After hours support and some other services are charged at a higher rate. For our Terms and Conditions, please visit this page : Policies.
For support on issues unrelated to the standard services we are offering on our website (example: SIP issues with 3rd party services, configuration for various 3rd party switches/routers/pbx servers, SS7 interconnects, etc), please note that we will do our best to help you as long as your support requests are relevant to networking/voip/linux/unix and related fields.
Here are our support plans:
INCLUDED
General support

Free

Standard
  • Included with every account
  • Email support during business hours
  • Ticketing support
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Get Started
USUAL
1 Hour Support Plan

$110.00

Single incident
  • Guaranteed response time: 2 hours
  • Support via e-mail/ticketing/telephone
  • Support via instant messaging
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Get Started
DEVELOPER
5 Hour Support Plan

$495.00

$55 Savings
  • Guaranteed response time: 2 hours
  • Support via e-mail/ticketing/telephone
  • Support via instant messaging
  • Support outside business hours
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Get Started
BEST PRICE
10 Hour Support Plan

$900.00

$200 Savings
  • Guaranteed response time: 1 hour
  • Support via e-mail/ticketing/telephone
  • Support via instant messaging
  • Support outside business hours
  • Named support engineer assigned
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Get Started
BEST CHOICE
Monthly Full Time

$3945.00

Full Time
  • Guaranteed response time: 1 hour
  • Support via e-mail/ticketing/telephone
  • Support via instant messaging
  • Support outside business hours
  • Named support engineer assigned
  • Escalation line assigned
Get Started