Hosted PBX FAQs

From bandwidth questions to migration processes, get answers to all your Hosted PBX questions.

  • What is Hosted PBX?

    Our Hosted PBX service offers VoIP-enabled business voice service that provides you with a complete telephone service for your business—without requiring you to install and manage complicated, expensive equipment.

  • What is VoIP?

    VoIP is the acronym for Voice over Internet Protocol. It is the general term used to describe the technology of transmitting and delivering voice communications over the Internet.

  • Can customers port their number to our service?

    Yes, we offer number porting.

  • What do I need to do to port a phone number?

    Once you've activated your Hosted PBX service, you will be able to request a number port from our porting team. You will need to fill out a letter of authorization form and provide a recent bill from your current provider. Multitel will then submit the port request to your current provider. It's important that you do not cancel your phone service as this will disrupt the port.

  • How long will it take to port my phone number(s)?

    Generally, a number porting can be completed within 7 to 10 business days. The exact length of time will depend on the service provider we are porting the number from and the accuracy of the information that is placed in the port request. We will work with you to complete the necessary paperwork and then submit the request

  • Are toll-free numbers available?

    Yes. With Hosted PBX service from Multitel, you can order new toll-free numbers or port existing toll-free numbers.

  • What phones are supported?

    Multitel offers a wide range of phones from Polycom, Linksys, Cisco and Grandstream. You can order these phones through Multitel and they will be shipped to you preconfigured for each Hosted PBX user on your account. You can also purchase these phones from a 3rd party (be it eBay, Amazon or any other place) and we'll help you configure them.

  • How much bandwidth do I need for Hosted PBX?

    Generally, a Hosted PBX VoIP call will use a G711 codec or appx 70 kilobits per second (kbps) of bandwidth for the duration of the call. If you were to add Hosted PBX for five users, and everyone was on the phone at the same time, it would require 350 kbps of bandwidth during the calls. (For reference: 1,000 kilobits is equal to 1 megabit.) Your exact needs will depend on the call volume and call patterns at your company as well the type of IP phones you are using. You can use your existing Internet connection for Hosted PBX as long as the connection is dedicated (not dial-up) and you feel you have adequate upstream and downstream bandwidth for the number of users you are adding.

  • Can I park unused phone numbers on a Hosted PBX service?

    Yes, parking unused phone numbers is possible on Multitel's Hosted PBX. Monthly fees/number apply.


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