MultiTEL capabilities
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Explore specific calling, messaging, integration and administration tools, then open the product or setup guide.
26 capabilities shown.
| Service | Capability | What it does | Details |
|---|---|---|---|
| Voice & numbers | Local and toll-free numbers | Choose a number and review its rental, usage, channels and registration requirements. | Explore local and toll-free numbers |
| Voice & numbers | Number porting | Move eligible numbers while coordinating documents and the transfer date. | Explore number porting |
| Voice & numbers | Vanity numbers | Discuss a memorable number or pattern and check available inventory. | Explore vanity numbers |
| Voice & numbers | SIP and HD voice | Connect compatible SIP phones and applications. Codec support depends on the route and device. | Explore sip and hd voice |
| Phone systems | Extensions and mobile apps | Connect staff on supported desk phones and mobile softphones. | Explore extensions and mobile apps |
| Phone systems | Menus and dial-by-name | Guide callers to a department or the person they need. | Explore menus and dial-by-name |
| Phone systems | Call waiting and transfers | Handle another caller or transfer a conversation to the appropriate extension. | Explore call waiting and transfers |
| Phone systems | Queues and ring groups | Distribute calls across a team or wait for an available agent. | Explore queues and ring groups |
| Phone systems | Schedules and call flows | Route calls by business hours, choices and fallback destinations. | Explore schedules and call flows |
| Phone systems | Voicemail and email delivery | Collect messages and deliver them by email. | Explore voicemail and email delivery |
| Phone systems | Voicemail transcription | Read transcripts of voicemail messages with the appropriate service configuration. | Explore voicemail transcription |
| Phone systems | Call recording and S3 storage | Configure recording and its storage workflow for the calls you need to retain. | Explore call recording and s3 storage |
| Phone systems | Audio, web and video conferencing | Choose the conferencing service that fits your participants and devices. | Explore audio, web and video conferencing |
| Phone systems | Phone provisioning | Configure supported phones using the relevant device setup guide. | Explore phone provisioning |
| Integrations | Microsoft Teams | Connect supported Teams calling to your phone service. | Explore microsoft teams |
| Integrations | CRM integration | Discuss the CRM and calling workflow you want to connect. | Explore crm integration |
| Integrations | REST APIs and webhooks | Integrate approved number, voice, messaging and billing capabilities. | Explore rest apis and webhooks |
| Integrations | Caller names and routing intelligence | Look up CNAM names, LRNs and number-related switch information. | Explore caller names and routing intelligence |
| Messaging | Personal device messaging | Approved subscriber conversations from an authenticated device; no customer messaging API. | Explore personal device messaging |
| Messaging | Application and business messaging | Registered A2P sending for Developer & Automation, Business and Provider accounts. | Explore application and business messaging |
| Mobile & email | Wireless and travel eSIMs | Choose an everyday cellular line or a destination-specific data package. | Explore wireless and travel esims |
| Mobile & email | Hosted email | Manage domain mailboxes, aliases, forwarding, migration and branded webmail. | Explore hosted email |
| Operations | AI-assisted configuration and diagnostics | Ask Sophia to explain services, prepare changes, investigate failures and arrange confirmed tests. | Explore ai-assisted configuration and diagnostics |
| Operations | Emergency calling | Provision the correct address and service for supported North American or European numbers. | Explore emergency calling |
| Operations | White-label services | Offer supported PBX, email and other services with agreed branding and responsibilities. | Explore white-label services |
| Operations | Colocation | Plan equipment space, power, connectivity and remote hands in southeast Michigan. | Explore colocation |
Availability depends on the selected product, plan, account permissions, device and destination. Optional features, storage, usage and assisted setup can carry separate charges. Review the product details and your account’s offer before activation.