Make your business case for our Hosted PBX service

 

Compare Multitel's Hosted PBX service to on-premise phone systems.

Business Benefits

 

Multitel's Hosted PBX service

On-premise phone system

Pricing
  • Starts at $0 for up to 5 users
  • Includes migration, support, phone numbers, all features, calling to US and CA at $0.0095/minute
  • Equipment costs range in the $1000s
  • Service prices vary based on capacity and service provider
Capital investment No capital expenditure beyond the phones themselves. Requires considerable upfront capital investment in equipment and software, technicians and wiring
Operational costs
  • Flat per-user fee once you go over 5 users.
  • No charge for maintenance, upgrades or licenses
  • Very low costs for calling US , Canada ($0.0095/minute) and worldwide
  • Requires ongoing maintenance, upgrades and license costs
  • Local and long distance calls incur telco charges
Reliability
  • Hosted in enterprise-grade datacenters
  • 24/7/365 infrastructure monitoring
  • Build with best-of-breed components
  • Connected by top-tier providers
  • Multiple Geographically diverse datacenters ensure business continuity
  • Reliability is limited by the capabilities of your IT resources
  • Reliability is also limited by the response time of your IT resources, technicians, and telco
Onboarding and migration
  • Free migration
  • We port all of your numbers
  • We help you set up your users
  • We configure your phones
Vendor charges for migration and onboarding as part of installation and integration costs.
Support
  • Phones answered in less than 60 seconds
  • Emails answered in less than 1 hour
  • Your IT staff manages the equipment
  • Support is limited by the response time of your IT resources, technicians, and telco

Calling Features

 

Multitel's Hosted PBX services

On-premise phone system

Automated Attendant

Included

Included

Hunt Groups

Included

Included

Desktop App support

Included

Included

Mobile Softphone App support

Included

Depends on vendor capabilities

Mobility
  • Includes Find Me/Follow Me
  • Includes voicemail-to-email
Depends on vendor capabilities
Conferencing
  • Comes with Multitel's Web based conferencing and collaboration
  • Host up to 50 scheduled callers
  • Connect 20 callers without reservations
  • No dedicated line required
Must purchase separate software and/or hardware
Web Faxing Every account can use Fax to Email and Web to Fax for no additional costs Must purchase web faxing service separetely

Admin Features

 

Multitel's Hosted PBX

On-premise phone system

Ease of management
  • Online control panel simplifies moves, adds, changes, and other admin tasks
  • Mobile & remote management is no different than on-site
  • Often requires multiple interfaces to manage across suite of capabilities
  • Online admin capabilities will vary by provider
Granular levels of control Online control panel offers full control, down to individual users and services Charged for as part of a maintenance contract with PBX vendor
Ease of scaling
  • Scaling is simple
  • No wiring necessary—just add a new user and plug in a new phone
  • Requires technician and IT expertise for significant scaling as well as adding new departments or sites
  • May require additional switching hardware, gateways and other equipment

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